Rob and Helder at the Norwich facility were extremely helpful and courteous all the way through the process. Their attitude, common sense, understanding and flexibility made what could have been a really stressful experience much easier to deal with.
Very straightforward and helpful from quoting, reserving and booking unit.
Clear induction. Promptly showed me to my room and set me up with a lock.
The manager Rob was really helpful, we needed extra storage and he found it despite the centre being almost full. Our movers were delayed by 5 hours and he helped with arranging late access. He was calm, friendly, helpful and informative during the most stressful move we've ever experienced
Website was easy to use. When I arrived at the store to check in the paperwork was easy to understand and the direction how to use the facility were clear and concise. My contact was with Gavin.
Friendly efficient staff who were helpful and courteous
Well organised
Very helpful staff, walked me through every step. Very easy to gain access to my belongings and would definitely use 'big yellow ' for all future storage needs.
GREAT LOCATION
We had the best help and service from Gavin. Superb assurance and assistance.