I was very anxious about storing, but this was soon unfounded as all the staff where very helpful and support to my situation, A room was soon sorted and property securely stored in a few hours, now when I visit to check room, your staff always acknowledge my presence, and offer advice if asked, true ambassadors for your company. Excellent, 10/10 .....
From the first phone call to enquire about storage to the day we moved in each and every member of staff at Big Yellow have gone above and beyond to ensure we got the storage we needed. They have been polite and efficient and have made moving house not quite as stressful as it could have been. Well done, keep it up.
Used Big Yellow to store my daughters belongings when she returned from University. Found the staff very helpful - will certainly use again for other Storage uses.
very happy with service - im happy with my storage - a little expensive but good overall
it's good for us internationals during summer vacation
Helpful profesional staff who were always willing to advise the appropriate sized units and value to suit our needs on our relocation to Norwich from the Thames ValleyThe units are always clean and well maintained.We feel safe in the enviroment,we would not hesitate to use The Big Yellow Self Storage C ompany again
Well thought-out, well organised space. Nice wide corridors and lots of big, easy-to-handle trolleys. Plus lots of packing materials on hand in the on-site shop. Only criticism is the standard access hours. 9 - 6 weekdays is not particularly generous for those who work full time and 10 - 2 on Sunday is just rubbish! Appreciate out of hours access is available for an additional fee, but would like to see a couple of additional hours per night included for free...
We used the Norwich branch and were very impressed with the service, especially the help we got when checking in.
I feel that the service received and the accesability of the unit is great. Giving a feeling of security for whatever it is one would care to store. Giving different options for each size storage depending on what is needed I felt was great customer service. Giving the support of everything required from boxes to locks the service is well worth the costs. Iwould definately recommend using the service
Very friendly staff who were very helpfull and extreamly polite and friendly.