Customer reviews for Nottingham Self Storage

service was efficient, friendly and reassuring

Good customer service High level of professionality Very friendly and welcoming Extremely helpful (Ellie Haley)

When I called BY for a quote, I talked to a woman called Amy who was extremely helpful and knowledgable of the prices/details of the storage unit, making it very quick and easy. When I went to the store to sign the papers and put my items into storage, Steven/Stephen and Ellie were an absolute delight; very cheerful and helpful, still maintaining professionalism of course, but made me fully aware of the procedures and went through the terms and conditions before I signed the contract. In regards to BY prices, I was pleasantly surprised by the cost of my storage unit - it was even cheaper than quoted on the phone!

I received excellent service and was given clear description of the storage service. Also Tom was very helpful and friendly at the start to the very end of the process.

Tom was amazing. Very friendly. Went out of his way to remain open for us as we were very late on the motorway and he was very patient. Wonderful customer service. Because of us being delayed he kept the store open for us til 6.30 and showed us what to do. Highly recommended

Easy to use friendly staff clean

Tom was really friendly and helpful and got approval for a transaction that wasn’t inline with your terms and conditions.

The booking process was really easy and fast. Tom Hayward the manager of my local Big Yellow storage is very friendly and helpful.. he explained everything clearly and slowly. Overall provided me with very good customer service.

Personable and friendly staff. Steven was thorough and clear. However, cost and spacing of rooms misleading compared to the online sizing tool.

Simple and straightforward process, and the website is easy to navigate.