Range of storage room sizes, really nice and helpful staff (Ellie checked us in and was absolutely wonderful). We trecked through the rain and cold with enormous suitcases and got an absolutely fantastic welcome and a cup of tea. Much appreciated.
Staff were extremely helpful, and explained everything very clearly.
Very professional,enthusiastic & extremely helpful staff. Ellie made the whole process easy. The storage area is easy to access & spotlessly clean The reception area was clean and welcoming, all corridors,lift,storage facility and trolley we used were spotless. Well lit with good security.
It was by far the best experience. We had looked around a couple of others and the. Just decided to go with Big Yellow. The service when checking in was excellent and it all feels very secure.
The gal who checked me in was lovely and bubbly. Great experience.
Steven and Tom were polite and explained everything in great detail.
Because Ellie and Steve have done a brilliant job, they are very helpful, professional, nice staff. The storage is very clean, except the toilet downstairs. :-(
Very informative and helpful staff
Staff on the phone were great , the lady that booked me in at reception was really helpful offered me a coffee a home made one , makes all the difference , and over all very helpful can’t complain one bit , in fact this is the first full mark review I have ever given , the gentleman also working on the day was very helpful and polite , I love the facility and so far so good , it is a more expensive than most though , I do understand you do price matching but I went on a friends recommendation and o didn’t havenl time to call my usual place up and shop around , it’s a shame I can’t keep my starting price for the room indefinitely as I would probably leave my goods in your lock up for a much longer time period , I’ve apllied for a city council lock up with is much cheaper but of course not as safe , kind regards
Steven served me throughout my experience and remained on hand for support through my entire customer journey. This was from receiving a quote, matching a price from a competitor, providing me extra information, calling to check I was happy with things then in time checking me in on my move date and ensuring I was fully aware of how the system worked. He was upbeat, smiley, personable and a pleasure to do business with.