Gemma was very helpful, taking us through the facility and procedures. She made it very easy and was very helpful. The facility itself is well laid out, clean and tidy so putting things into the store was straight forward. We are using this as a temporary store while moving and I would recommend it to anyone - it makes life so much easier.
Really helpful reception staff - informative and friendly. Online checking made process so much quicker. Impressed with security measures
Very helpful staff. Easy access to storage facility. Good rates. Easy to use website, especially for keeping the inventory up to date.
The young lady on reception was excellent even though her computer was playing up
Everyone - whether it was the initial telephone call to the day I went to the store to register and book in - was helpful, polite and just generally very patient. Christina who booked me in, was particularly helpful, explained everything clearly, I felt more than happy to leave personal property at the store
Very efficient staff easy to organise no problems very smooth transion
Friendly service
Went into Orpington branch and spoke to Will, He was extremely helpful as explained all and advised on what size room/locker was best suited for my needs. I couldn't fault the service and would definitely recommend this branch in particular
The Ladies at the Orpington Branch were so helpful, polite and new there stuff. Explained how it worked and took the time to show different size units. So very helpful
Firstly, your employee Christina was a huge help and really put me at ease on a stressful day. The removal man she recommended was brilliant - very efficient and a nice man. Christina helped make everything easy on the day. I would certainly recommend Big Yellow to my friends and family, especially if all your staff are as good as Christina.