Very helpful
Carole Anne
6 Jul 2021
Very helpful
The team on both the telephone and in person were knowledgeable and flexible with my needs and found solutions to my inquiries easily
Initial enquiry was good as well as the online check-in. But spending another 30 minutes or longer to "check in" at the store (before being able to move in) was unbearable (after having done the online check in).
Dave and the team were amazing, it was actually quite fun moving our stuff into the units. The guys couldnt do enough to make sure that we understood everything and were comfortable. Perfect.
Very well. The team were responsive and explained things well. Very helpful.
Loads of valuable information passed to me in a clear manner.
The website should make it clear that drive-up storage is not sold to retail customers. David and Joe at reception were helpful, friendly and really made me feel better about some of my frustrations with Big Yellow's website and pricing structures.
From the initial enquiry to the completion of the move the team were excellent. Communication was brilliant and on the day of the move, Martin (who checked me in) made the whole thing stress free. He was friendly, professional and a pleasure to deal with. Thank you!
Very well
Everything was handled by Joe at the Oxford branch in a very professional manner and nothing was too much trouble.