Customer reviews for Oxford Self Storage

4.8 out of 5 stars
1173 reviews
Ben was awesome, awesome, awesome! He guided me through all of the process with minimum delay, but with careful attention to detail and not at all pushy. Impressive security and processes. Did I mention that Ben was awesome?
Colin
10 Jan 2017
Good service. Good price. Friendly and efficient.
Douglas
7 Jan 2017
My initial contact with James, the manager at Big Yellow Oxford was a follow-up call after my initial online quote for a 20ft sq unit. He was immediately helpful, friendly and I didn't feel he was being pushy at all (something I often feel when companies contact you immediately), he gave me some very useful advise including the name of local Man & van service. As I had already received quote from a cheaper local firm he quickly agreed to price match. The booking in process was simple and very quick, and when I arrived at the depot Ben Vaux my named contact immediately sprung to help, showed me the unit where the delivery guys had already stored my goods, made me a tea whilst we completed the process and was genuinely friendly.
Michele
6 Jan 2017
Stephanie Purnell gave fantastic customer service and was extremely friendly and approachable. She made me feel confident in Big Yellow Self Storage as this is my first time using storage but she also went the extra mile to make sure I didn't just feel like a customer but as someone she was interested to have a conversation with.
Caroline
5 Jan 2017
- quick response to queries and changes before I moved in - both via email and phone. - staff member I dealt with (Rob I think?) was really friendly, amenable, helpful with all processes on the day of the move. - storage unit was clean, easily accessible with trolley, lift etc, parking close to door, security all explained in detail, it's user friendly and well secured. - payment process, insurance and payment deadlines all explained clearly and in full.
Sarah
3 Jan 2017
I received everything that I could have hoped for from Big Yellow Storage. The quote that I initially put through was for a unit that was bigger than I needed but Charlotte helped give me a quote for a more suitable size. This combined with the flexibility that I was given in terms of length of stay and the option to upgrade to a bigger size if necessary was great!
John
13 Dec 2016
I found the pricing policy quite complicated.
Melanie
6 Dec 2016
In terms of customer experience, service, friendly staff and overall - I was really and I mean really impressed however you need to be completely transparent with the price when you offer a quote. The hidden extras are an absolute killer and will stop me from using you again unfortunately.
Stuart
5 Dec 2016
Very convenient option for off-term student storage and moving in very smooth
Raaghav
4 Dec 2016
Very helpfull staff and showed me before i rented
Philip
18 Nov 2016