I feel that pricing could be done better, it feels abit like a Ryanair flight, it's this price but you've got to have this and that and suddenly its twice as much and you feel cheated.
Very well handled and great customer service all around.
Very well and couldn’t have been easier
Super easy and efficient. Gemma is very professional and friendly :-)
I dealt with Gemma In Poole. She helped me and kept in touch with me over several weeks as it was a house move and I was waiting and waiting for completion. She was always available whenever I rang and gave me all the information and a first class professional service. She kept me stress free with the move and answered all of my questions and gave me lots of information. I was not at Big Yellow when my removal men arrived but Gemma was there and helped them and it all went smoothly.
Process from start to finish was well managed.
Your team went out of their way to get my business. After my initial chat I decided it was worth the drive across to Poole and on arrival on a miserable, cold and rainy day we were made very welcome and revived with hot cups of tea before being offered a choice of units. Michelle made the whole process so easy once we had made our decision and as someone who has previously used Big Yellow (albeit in another town) it felt almost like coming home.
Claire and Tasha at Poole were very helpful, friendly and professional both on the phone and in person when taking over the store-room.
My initial enquiry was dealt with very efficiently and in a friendly manner.
Absolutely amazing staff.