The online check-in process was easy. Karl who welcomed me was excellent. Using the storage facility was really efficient. All in all I found the entire experience brilliant and better than expected.
I have been given all the information and everything was done quickly. It was unbelievably smooth. The staff was remarkable and with excellent training. 5 Star customer service. I have interacted with Karl.
Good service from Karl, offered opportunity to check size of storage booked online ahead of confirming our needs. Friendly and cheerful.
Friendly
Reasonable price - Anton went out of his way to try to get us a better discount as we wanted to store long-term staff friendly and helpful, storage rooms clean
Great service with a friendly and helpful staff. Access is easy and makes life very easy at a stressful time such as moving house!
Karl at the reception was very helpful and gave really good instructions and advices. He really appreciated his professionalism.
I was looking for storage for a few months and had checked different websites online. Big yellow phoned me to check that I'd been sorted with something. I initially said that I had a better quote with a different storage company, but Karl (who processed my application) said that I could get a reduced rate from the initial quote I had been given. I work full time and so being allowed extended access to the unit made a big difference to me. I found the location handier as I live in Reading. I entered the office and was offered a cup of tea while we went through the application. Karl allowed me to see the unit to confirm that it was the right size for what I needed before we started. There was a lot to go through, but I think the whole process took between 45 minutes to an hour. Karl was informative and chatty throughout this time. I was asked to pick a six digit pin number and was told the process for checking in to the building outside of office hours. I appreciated being told about what I needed to do and then getting to practice this before I left. So far it has been a pleasant experience with Big Yellow
Extremely helpful and friendly staff, went out of their way to help and explain what they were doing and what I should do when I visit. Cheap prices and good offers for the length of time I needed.
Great service.