Customer reviews for Richmond Self Storage

Absolutely fantastic service from entire Big Yellow Richmond team. Everything was clear, quick and helpful. Thank you very much!

All excellent, friendly and efficient

Website fairly straightforward. Site maps like a seating plan would be helpful (no - i didnt mean you could charge premiums)

Very friendly staff. Have been difficult to clear out an office, but now it feels that we can start again. Liked the way the staff, Paul especially, had had a look on our website and wanted to talk about it.

It was all easy and quick

The staff were friendly and knowledgeable. They explained everything clearly and were not too busy to spend time with us to make sure we understood everything.

Harry and Paul were both very service minded and helpfull answering all my questions and showing me around. They made the whole setup process very easy and stress free. Really good experience

Perfect

We moved from Big Yellow storage in Ealing to Richmond. Thanks to Paul and Harry our experience went smooth and super fast, we were moving and we needed a bigger storage ASAP. Paul was super understanding showing us more then 5 storages between two floors, he was courteous and patient. Harry guided us through the contract process in a very easy way and showed us options that we didn’t know about. A super team!

I’ve used Big Yellow before so was familiar with the system and assessing the room size. My enquiry was dealt with in a very efficient and Friendly way.