Customer reviews for Richmond Self Storage

Paul helped me get started and made it all very easy.

Very good

Did whatv it says on the box and always helpful and acommodating

The staff at Big Yellow Self Storage in Richmond were wonderful and incredibly helpful. I had no idea that moving my possessions could be so stress free. Paul was so kind and reassuring. Honestly I don't think there could be a better group of people involved in storage and I have had a lot of experience of storage issues throughout my working life and this was this best by far.

All online activities easy to navigate and deal with. Customer service very helpful and efficient

Paul who helped me was extremely helpful and friendly. He made it all very easy.

The customer service provided by Paul and Nikki was second to none and played a large part in my choice of storage facility. They were professional, helpful and friendly throughout.

Very well very clearly explained

Very easy.

I had only called to get a quote and some info, but Rebekah was great at understanding what I needed and gave me some sound advice not just on the storage space, but also on some other elements of the move that were collateral to where to store my things. Then, when we got to the space and found I had underestimated how big a room I needed, it took her just a few seconds to relocate us. You could tell she just knew what the next question would be, and had a solution ready for it before I even asked.