Customer reviews for Richmond Self Storage

Simple and straightforward. Lack of specific room size only downside but that couldn't be helped. Staff very helpful.

I am currently using the Big Yellow storage Richmond (Paradise Villas). I initially got a quote from Tim over the phone and he was so helpful that I and then made a visit and was helped by the store manager Sammi in person. If it wasn't for the helpfulness and professionalism of these 2 members of staff, i would not have decided to go with Big Yellow. They are friendly, warm and consummate professionals, even though I believe Tim is new the team. They are truly a credit to the Big Yellow family.

Friendly staff

Sam was very friendly, remembered / recognized who I was when I came in, following our initial reservation phone call. It was clear that she knew our history at Big Yellow and she made every effort to be accomadating on fees. She gave me time to chose the right unit for me since I specifically wanted to use the smallest unit possible to save on fees. She was very thorough and detailed in her explanation of the rules, specifically the new safety rules and reminding me of my out of hours code. I have nothing but high praise for the way she handled my intro and her overall client friendly approach to our interaction.

The online check-in, the processing of the application in the office, the move in of my stuff into the room - all went smoothly. No complaints. Thank you.

Everyone I met was friendly and explained everything I needed to know clearly.

Sami and Sarah were amazing. Helpful, knowledgeable and friendly, they made the experience easy and enjoyable.

The staff went above and beyond to accommodate my requirements.

I can't remember the lady's name but she was super helpful, friendly and could not do enough for me. I have always had a great experience with Big Yellow staff. Great Customer Service.

Very easy to deal with and friendly staff. The moving guy recommender was also very good. The price of the storage is still a little higher though