Customer reviews for Richmond Self Storage

my boyfriend and I checked into the big yellow last weekend - we needed a temporary storage location for our belongings between moving house. The big yellow rates online were reasonable (50% discount) and the staff call back to help with the arrangment of the storage was useful. When we went to check in however there was a delay in opening the store due to staff illness. This delayed us by about 30mins, but to make up for it the staff member on duty let us check into our storage before we did the admin check in as he knew we were time precious due to hiring a van for the move. He also arranged for us to have a bigger storage room when we realised that the origional room reserved would not be big eough and gave us a discount to take into account the inconvenience of the 30 mins delay. Overal a great experience, friendly helpful staff and good service.

I had a leaking roof at home and needed to store goods quickly before they were ruined. The staff were excellent, and with-in one hour of finding the leak l was able to start moving my goods.

could not fault in anyway staff who know what they are doing and very friendly

All in all a great service. However, the processing procedure on arrival takes too long. I had a hired man with a van on a meter so the time I spent filling in forms and being informed of various clauses meant I couldn't help unload my stuff. This resulted in a higher moving bill with the removal company.

As I relocate to work overseas Big Yellow gives me everything I am looking for; peace of mind that my possessions are safe, secure and readily accessible when I want them with the added flexibility of being able to up/down size my requirements with ease.

Thanks for making my transitional move into storage so easy to deal with! Joanne, Ollie and Ashley were extremely helpful and friendly and easy to deal with. The space was clean and adequate for the amount of stuff (as estimated over the phone). One small thing, when I attempted to check in online the webpage wasn't working properly so I ended up paying a bit more for my removal men. Overall, it was a pleasant and easy experience!

Both Joanna & her colleague that I spoke to on the phone before arriving made an enormous difference with using Big Yellow in Richmond. They were polite, incredibly helpful, professional and a real asset to the business.

I feel confident and happy I chose the Richmond self storage facility. The staff were extremely helpful and it was all a very pain free process organizing moving my flat into a unit.

Really impressed with the service I received and would definitely use Yellow Storage again! Great staff and prices!

The staff are very helpful, informative and patient. The value for money is supereb!