The process from enquiry to check in was complicated due to speaking to multiple people each time who told me contradicting things. I had a few days in a row where I had voicemails requesting callbacks and when I called back nothing new was done, so I think that process could be improved.
The initial enquiry was handled very quickly and efficiently
I can not recommend Trina Habershon at Big Yellow Queen's Road Sheffield enough! I moved my items out of one storage facility and into Big Yellow solely because of Trina. She found me an incredible deal and managed to keep it open for me (during lockdown) until I could actually gain access to the other storage facility. She went completely above and beyond to help me, and I'm incredibly grateful to her
I just didn't like the phone call the day after I got the initial quote. I had plans to make and things to sort. If I could have booked it on my initial enquiry, I would have.
Good
It was really easy and timely and the staff was incredibly helpful
Very easy procedd
The lady who dealt with us was so helpful, she made the whole process really easy in difficult circumstances. Would definitely recommend
Everything was handled well and sensitively - as I was wishing to store belongings of a recently deceased parent. The process of booking and moving in was made easy
All very clearly explained and the ease of using the facilities is really good