Friendly warm and welcoming staff who explained everything we needed to know and also gave excellent advice and made sure we were happy with what we got.
Roxanne
8 Feb 2017
Friendly warm and welcoming staff who explained everything we needed to know and also gave excellent advice and made sure we were happy with what we got.
All worked as advertised, helpful check-in
Melanie was incredibly pleasant and welcoming and fully explained everything to me in detail- clarifying points I was unsure of. She also showed me to my unit and couldn't do enough to assist me even though it was late on and near to closing time.
The customer service was excellent. Everything was explained clearly, the service was quick but detailed and the staff member that service me, Mel Record was knowledgable, friendly and very helpful.
Friendly service, time taken to show details of how systems work, access and making suggestions on size of container selection, availability and ease of moving in.
Packing and moving is very stressful and lots to remember to do. Your Team offered great suggestions and made it very easy from deciding room size to the move in process which was very swiftly executed. Was all much appreciated
Quick, easy, stress free, helpful and friendly customer service from a lady called Louise.
I've never used self storage before. Big yellow made the process really simple to understand.
Opportunity to enter relevant information beforehand meant that the time spent booking in was short and focussed on essentials. The professionalism of Mel was excellent and the whole process was very easy.
Friendly and helpful staff giving excellent customer service