Staff were very helpful and professional. Very friendly and pleasant
Wajdi Ali
27 Sep 2019
Staff were very helpful and professional. Very friendly and pleasant
As smooth as smooth can be. All questions answered on the spot.
The overall process was very easy and stress-free (which is more than I can say about getting everything to the unit). The phone calls I received when making an enquiry didn’t seem forceful, which was very comforting. I never felt I had to take out storage because I’d enquired it always felt like my decision. The only down-side for me was that I’d been made aware of the £50 credit available from van hire, but hadn’t been informed this was from 40 square ft only. However the gentleman I spoke to ‘Ben’ apologised and talked me through how it all worked and took note to relay this to the team to avoid this error happening again which was a great display of customer service.
Quick and straightforward
Very well handled. Easy to work with and always kept up to date. Had to change the day which was easy to do
took time to expllain without rushing me. answered all my questions. friendly service.
Whole process managed very well by Grace
I was really impressed with the whole experience at Big Yellow Stockport. From my initial enquiry to the check in and moving my stuff, they were extremely helpful and professional.
Full details and costs were explained clearly both on the phone and in the store.
Ben was very helpful in handling our questions and dealing with us. We got sorted quickly and were able to leave some items in our storage space there and then.