I dealt with Nicki at first when i called in to enquire. She was very friendly and helpful and discussed everything in detail with me about the storage options. I was pleased with my initial enquires as she answered all my questions i had.
Swindon were great, but when the call is handled centrally because Swindon is busy, the impression is a lack of coordination and communication.
I think considering I had checked-in online the process at store is quite length. I could have read, signed and paid online as well. Cheers.
Very easy to book and move in all staff very helpful
We were a bit apprehensive about moving stuff with the whole Covid mess. We were having second thoughts of coming down to Big Yellow, despite booking online(The IT system - online checkin just worked really well!). I think Vincent's call checking on us, did the trick in assuaging us and we decided to go ahead. Michelle's super meticulous approach including all social distancing measures and immediate disinfection procedures, just added a lot more comfort. She made it seem seamless. Not a great time to be at work. But, I am grateful that your extremely professional team is around in such times too. Thank you Big Yellow - Team Swindon
Initial contact was via website at night with phone call from Adam Dudek first thing in the morning. Adam was excellent and listened to our requirements and worked extremely hard to provide what we were looking for. Subsequent communications via email and phone were excellent with clear, concise and honest information. He was extremely polite and professional throughout the process and the attention and level of customer were one of the main reasons for choosing Big Yellow over the competition. Move in even in the current climate was warm and welcoming.
Over the phone all staff members have been very clear and helpful
Very friendly and efficient
Everything was really easy, staff were extremely helpful and well organised. Good value for money.
Was all very stress free which is good for me as i have a disability and they couldn’t of been more helpful