I would highly recommend Big Yellow. The service and support provided was professional and courteous. Vincent was extremely helpful, with organising my storage unit, to booking in my belongings, completely stress free experience . Thank you Vincent and Big Yellow. Jacqui Roberts
Excellent
Adam was very polite, informative and helpful at all stages of the process. Very easy to do.
The booking/check in process was really easy. Everything could be done online in advance which meant I didn’t have to spend too long in reception. The social distancing/cleaning/COVID measures in place were brilliant. It was overall a very easy process.
Very well by Conor
I dealt with Nicki at first when i called in to enquire. She was very friendly and helpful and discussed everything in detail with me about the storage options. I was pleased with my initial enquires as she answered all my questions i had.
Swindon were great, but when the call is handled centrally because Swindon is busy, the impression is a lack of coordination and communication.
I think considering I had checked-in online the process at store is quite length. I could have read, signed and paid online as well. Cheers.
Very easy to book and move in all staff very helpful
We were a bit apprehensive about moving stuff with the whole Covid mess. We were having second thoughts of coming down to Big Yellow, despite booking online(The IT system - online checkin just worked really well!). I think Vincent's call checking on us, did the trick in assuaging us and we decided to go ahead. Michelle's super meticulous approach including all social distancing measures and immediate disinfection procedures, just added a lot more comfort. She made it seem seamless. Not a great time to be at work. But, I am grateful that your extremely professional team is around in such times too. Thank you Big Yellow - Team Swindon