Adam and Vincent were both extremely informative, helpful and understanding right through from my initial enquiries to moving in with their enthusiasm and knowledge and adapting to my needs with acquiring the right size room and the level of insurance required. Many thanks.
Excellent. Very friendly and thorough. Happy to alter booking details.
Very professional and staff were extremely helpful.
Initial enquiry dealt with by Adam...friendly, professional and made it easy
We had the pleasure of being introduced to big yellow storage in Swindon by Terry. He was extremely knowledgable and able to answer all our questions, we came to have a look but Terry was so helpful and professional we decided to book without viewing any other storage depots (as we’d intended), as the front facing person of your organisation you could not in my opinion get any more customer focussed employee, if you reward your staff you should be really considering this man for nomination.
We have been regular customers for over 10 years - but have never commented on this survey site before. We were treated very well - as always. The assistant was polite, efficient and explained things easily and confidently.
No problems. Am a regular customer so used to the process.
We dealt with both Adam and Vincent both were very helpful with everything and couldn't do enough to help
Terry and Adam are very professional and very helpful.
My initial enquiry was handled well. Big Yellow were more expensive than the company I was going to use but Adam talked me through the additional insurance costs and how Big Yellows initial cost would actually be less. A deal was also offered making Big Yellow more cost effective over the length of time storage was required. Move in was trouble free and I was assisted with late access on move in day. Thank you