Customer reviews for Tunbridge Wells Self Storage

Helpful check in at the Tunbridge Wells store including showing us the room size options

This is the second time that I have used Big Yellow and in both instances I have found the service that I have been given very professional, friendly and helpful. I have never encountered any problem or negative aspect but on the contrary have only ever had positive experiences. In particular, I would highly commend the service that I received yesterday from Jake Herridge. Due to a myriad of adverse circumstances, I arrived at the store at 15.40. Jake was courteous and friendly and dealtwith the administration in a very professional way although to my intense embarrassment I was aware that he was now late leaving due to me. He never once made me feel bad for that and was

I was greeted by your new manager Nick who was very helpful and communicative. I find it difficult to imagine how you could do things better. This was my first experience of using Big Yellow and I would recommend it to anyone.

Polite efficient, was able to calm a stressful situation down. Good advice from Nick the Store Manager

I spoke to Hannah to enquire about the storage available, she was most helpful, had all the answers needed and sent me a quote immediately. She also advised me to reserve one of the more popular size units until I had confirmed my requirements. Nick helped me to finalise my booking and all the paperwork. He also was very knowledgeable and apart from a problem with the photo taking machine, which was not his fault, I sorted my locker very quickly. Thanks to you both. Philippa Johnson

Simple, easy, friendly service dealt with in an uncomplicated way by Hannah Moon, Many Thanks Hannah.

Very easy process and kind and friendly staff at reception taking me through all the ins and outs of the process

Professional and personable welcome on both occasions, first by Hannah who took a good deal of trouble to show us around and make sure we had the room with the capacity we needed, the lightness and airiness of the facility and the security arrangements. Secondly a number of calls and emails to help, assure and remind us of the preparation needed before our arrival, accommodating changes of date. Thirdly the friendly and professional welcome by Alex and Nick on our arrival with our storage, including coffee speedily provided by Nick and an efficient check-in and explanation of procedures and facilities by Alex. All-in-all a great experience on arrival.

Very straightforward, easy process and I feel confident leaving my stuff in a well managed and secure place. Hannah was very nice and polite and I thought she was an excellent employee.

Excellent customer service. Alex was very friendly and he explained everything. He was more than happy to show me around and make the correct decisions on room size and also what to do should I over run on my tenancy