Customer reviews for Wapping Self Storage

It was very easy and the team (especially Jason) was very helpful

Very easy and the stuff is always available

It was Avery smooth process in the initial booking and the staff member at the office was extremely helpful and pleasant.

My initial inquiry was exceptionally well handled with detailed information and extreme care

Before I went to get my unit, I called Big Yellow Storage three times. First call was helpful, was told unit was available and was told could price match within a 3 mile radius. When I called again (second call after enquiring at other storage co's) was very unhelpful, was told could not price match with a quote I found online, that there was uncertainty with the unit's availability and the call dropped. The third call was great, as the sales rep confirmed that price match was possible and matched the price I found at a nearby storage co. When I went to the Wapping branch to view the unit, the staff member Jaye was great, professional, told us everything there was to know and made it very smooth and easy.

Very helpful, time taken to ensure I understood all entry and exit procedures.

Really good. Jason helped me and he was quick and very helpful.

The person who helped me yesterday between 2 and 2:30PM was very helpful. Great customer support.

Too expensive however price matched instantly when presented with competitor quote

I was already a customer with Big Yellow Edmonton, and moving day was going to be to Wapping from there. It was quite a hassle thinking about all I have to do in terms of packing and unpacking. However, upon arriving to Wapping I was immediately welcomed by Jason and everything started getting much easier very quickly. He showed me the works and in 5 minutes I was packing things into my storage room. I spent even less time there than at Edmonton, and was done quickly and quite happy with the overall service and although Jason was alone all the time, and there were 5 visitors scattered around and all wanting his assistance, he was able to maintain a calm attitude, and maintained social distancing while making all of us welcome and tended to. I would highly recommend Big Yellow as I have with the previous branch as well!