Incredibly swift response both via email, calls and also a WhatsApp msg I sent!! Learna took me through the whole process clearly omitting no details whatsoever. Learna made the move incredibly easy and hassle free. Learna was highly professional, easy to chat with over the details and friendly. Very impressed with the whole process from start to finish.
Reserving a room was easy and so was filling out the online check in but thats where it stopped. I went into reception and there was only 1 person behind the counter. He informed that as he was the only one there it would take about 30mins. From parking my car to signing the contract I was there for about 2 hours! I was shown the room and was not happy with it due to it having the metal pylon thing so he changed it for me which was nice. I was also led to believe (by the website) that the weekly cost would be taken each week from direct debit, not taken monthly. Also there was no information whilst booking about how much the deposit and insurance would cost. I think if I had been giving this info upon booking I would have been better informed to make a decision as to whether to rent a storage unit with yourselves. I'm guessing this is how you get people to make a booking and rent the unit by being deceitful and not transparent with all cost included. It should also be made clear when booking online that the higher the value of things you are storing affects the cost of the insurance which is compulsory, again another thing that contributes to big yellow making money. Speaking with other customers on my first visit they also felt my frustration in regards to the lifts. There is only 1 button that operates 2 lifts. These should be operating on 2 buttons so that 2 families can both go up/down together.
Very clearly explained
The team were helpful especially when I had problems
Very quick to return a phone call and explain how it works. Both staff on reception very friendly!
Very well
Excellent all round service. Especially when dealing with the staff at the Watford branch during the initial signing up. They made everything very clear and easy to it understand.
First time using self storage and the team member Akos was really help full and explained exactly what I needed to do
There were regular emails ahead of my checking in and was able to email the branch is I had any questions.
Very impressed compared to blue box which was shambolic, your team made the reservation And the check in very easy