I just wanted to feed back on how fantastic I think Paula in the West Norwood store is. She's professional and highly knowledgeable, but very personable with it. She checked me into my storage room and guided my through the process very efficiently, and also helped guide me through a transfer of the room to my ex-wife.
Fast, efficient and helpful. Absolutely lovely staff to deal with.
The experience was a breath of freshair The staff were friendly and extremely helpful to our needs. The process was easy and stress free.
Everything was handled very well and clearly explained. Peter was super helpful and made it all very easy.
Excellently. After browsing on the website for a quote, I received a call almost immediately from Karen. She was really polite, friendly and helpful and took the time to explain everything clearly. Instantly put my mind at ease about the whole process!
I appreciate being contacted by staff in advance to check that I was happy with everything. The whole process was clear in advance.
From the first moment I enquired at Big Yellow, the service was first class, particularly by Karen. She was informative and helpful and even telephoned me to remind me to check-in online to ensure I confirmed my reservation. All in all, my experience of Big Yellow was great and stress free.
Thanks Peter for making The check in Process so easy.
Very efficient. Pete gave me a call and was very helpful.
As soon as I looked into the service the staff were highly responsive and made it very easy to complete and organise.