Very good. Relaxed. No pressure but reassuring at the same time.
Mark
18 Apr 2021
Very good. Relaxed. No pressure but reassuring at the same time.
While one hour is a long time for a process but the member of the team made easy and it felt just like 30 minute. She was amaizing.
Staff were absolutely fantastic (can't remember names, sorry! Was Saturday 27/03 at around midday), really easy to finalise check-in and talk through everything, and nice and friendly. Dropping things off later that day and the next was a simple enough process so all round very happy. Thanks.
Peter and Emma dealt with me exceptionally well and made me feel extra welcome as well.
Gemma and Paula at Big Yellow were efficient, friendly and made the whole process smooth. It was clear they enjoyed their work and also were incredibly professional explaining exactly what was required.
Everyone I spoke to about my booking was incredibly helpful and made the whole process really easy and stress free.
Customer service is really good, helpful also(Gemma @ West Norwood). The emails were informative so are the reminders.
Fantastic Gemma and Peter were great.
The team got back to me after my initial enquiry very quickly and everyone I dealt with was very pleasant and courteous at all times of the process
Everything and everyone (Karen, Paula and Peter?) has been brilliant