I had used Big Yellow in the past so I already had knowledge of the process. However, the explanations from the West Norwood store staff (particularly Peter) were very helpful.
Peter was amazing and made the whole process clear and less stressful. He mentioned things I had not even thought about.
Peter was very professional, efficient and helpful. On the phone and in person. It's not often you meet a customer facing representative that is so good.
Great thank you Gemma
Nice, patient and understanding lady. Very professional manner of doing things. Everything was perfect
Everyone was v helpful and Peter when I came to BY offered superb customer service
Gemma and Karen could not have been more efficient, friendly and welcoming. Gemma explained everything to me and my check in went very smoothly. I am very pleased with the service I received.
I booked the storage online and when i went into the location, i recieved exceptionally customer service from Paula at Knights Hill branch.
Excellent service from Gemma and Kare , very friendly, explained things clearly and made the whole process very easy. Would definitely recommend. Thanks both.
After my first inquiry I was contacted by Peter, who did his best to understand my needs and try to cater for them. He really put me at ease and gave me a chance to ask any questions. I knew I was in good hands. Later, I changed my mind about the size of unit I would need, and I talk to somebody whose name I don't remember. They were able to help me guess the space I would need. On the day I signed in, I was helped by Deji. He had all the patience with me, as I'd never done this before. He talked me through the whole thing and even showed me two units in person in case I wanted to change sizes last minute, as I was doubting. The process is way too long, specially since I had done my homework at home. But Deji made sure I understood why every step was necessary and how it was all for my own security and peace of mind. Storing away all your belongings can be a stressful, vulnerable moment. But I felt taken care of so well, it really fixed my day!