Gemma was brilliant, patient and friendly, in a non-pushy way. I had trouble with the online registering and she was able to help me out which made it a much nicer experience. I realise we have to do things in a different way now but so much nicer to deal with a person than a computer.
I was helped by Paula at the West Norwood branch and she could not have been more helpful; she advised that I downgraded to a smaller space when she saw how much I had brought (even keeping the discount I would have got on the bigger one) to save me money, and explained lots of useful information about the site that I didn’t know such as getting parcels delivered. Couldn’t have asked for better help!
From my first enquiry call to the move into my unit, everything was so easy and straightforward. The staff member took time to explain everything and gave me all the information that I needed. I am very pleased and would definitely recommend Big Yellow Storage to my friends.
Just browsing the website at the very beginning was very informative, and it was easy to make the decision to book a storage space
Everything was really easy and explained very well. Only surprise was paying for 8 weeks up front but that was then explained well.
I dealt with Gemma and Peter and it was all very smooth and straightforward. They had answers to all my questions
I rang to book and was so impressed with how friendly and helpful everyone was on the phone to me. They explained everything in detail and were more than happy to answer questions. Amazing customer service, so friendly to chat to
The description of the size of the room was misleading. To say that a 60ft room had the capacity of a 1 bed flat - it was tiny! I ended up with a 100ft, and also a number of rooms had pillars in them or corners cut off. It took 1/2hr to find a suitable space.
We dealt with Karen to arrange our move in to Big Yellow and she made the whole process a breeze. She was friendly, thorough and very professional.
From the initial query to moving in everything was handled extremely well and professionally, the staff were fantastic and the whole process was easy.