Customer reviews for West Norwood Self Storage

I appreciate being contacted by staff in advance to check that I was happy with everything. The whole process was clear in advance.

From the first moment I enquired at Big Yellow, the service was first class, particularly by Karen. She was informative and helpful and even telephoned me to remind me to check-in online to ensure I confirmed my reservation. All in all, my experience of Big Yellow was great and stress free.

Thanks Peter for making The check in Process so easy.

Very efficient. Pete gave me a call and was very helpful.

As soon as I looked into the service the staff were highly responsive and made it very easy to complete and organise.

The initial enquiry online was very easy and I received a call immediately after asking if I needed any further assistance. On the day, Paula was incredible - not only was she warm and inviting but she talked me through the check in process clearly and precisely. I was moving house on the same day, which can be stressful and Paula made everything so smooth and easy. Thank you!

Very helpful staff and fuss free process

I was called soon after booking and given all information I needed. The staff were always friendly and helpful. The only thing that could be better is more information at the stage of booking online about extra charges for things like insurance and security deposit.

Gemma was brilliant, patient and friendly, in a non-pushy way. I had trouble with the online registering and she was able to help me out which made it a much nicer experience. I realise we have to do things in a different way now but so much nicer to deal with a person than a computer.

I was helped by Paula at the West Norwood branch and she could not have been more helpful; she advised that I downgraded to a smaller space when she saw how much I had brought (even keeping the discount I would have got on the bigger one) to save me money, and explained lots of useful information about the site that I didn’t know such as getting parcels delivered. Couldn’t have asked for better help!