Customer reviews for West Norwood Self Storage

Great thank you Gemma

Nice, patient and understanding lady. Very professional manner of doing things. Everything was perfect

Everyone was v helpful and Peter when I came to BY offered superb customer service

Gemma and Karen could not have been more efficient, friendly and welcoming. Gemma explained everything to me and my check in went very smoothly. I am very pleased with the service I received.

I booked the storage online and when i went into the location, i recieved exceptionally customer service from Paula at Knights Hill branch.

Excellent service from Gemma and Kare , very friendly, explained things clearly and made the whole process very easy. Would definitely recommend. Thanks both.

After my first inquiry I was contacted by Peter, who did his best to understand my needs and try to cater for them. He really put me at ease and gave me a chance to ask any questions. I knew I was in good hands. Later, I changed my mind about the size of unit I would need, and I talk to somebody whose name I don't remember. They were able to help me guess the space I would need. On the day I signed in, I was helped by Deji. He had all the patience with me, as I'd never done this before. He talked me through the whole thing and even showed me two units in person in case I wanted to change sizes last minute, as I was doubting. The process is way too long, specially since I had done my homework at home. But Deji made sure I understood why every step was necessary and how it was all for my own security and peace of mind. Storing away all your belongings can be a stressful, vulnerable moment. But I felt taken care of so well, it really fixed my day!

On the phone, Peter was really helpful and price matched another quote I had immediately. In store Paula and Gemma were lovely and efficient and made the whole thing easy and stress free. We’ve been able to come and go dropping extra items easily too.

The price was reasonable and the same that had been quoted. The staff were friendly and attentive, very impressed with their teamwork and cheerful nature.

I was very impressed with the way my enquiry was handled by Deji. He was clear with all relevant information and so friendly, it made it all a very pleasant experience.