My initial enquiry was handled extremely well and I understood how the process worked
Constance
5 Sep 2020
My initial enquiry was handled extremely well and I understood how the process worked
Karen at west Norwood was very helpful and knowledgable with great advice. Made it easy quick and simple!
Initially I found it too expensive but, on speaking to someone I was given a much better quote
Peter and Karen very friendly, courteous and thorough. All of your staff have always been over and above good on their service levels and Peter and Karen no different. Very good customer service.
Provided all info I needed and gave me relevant options. Very helpful
Peter at West Norwood was so helping from my initial phone enquiry to showing us round and then getting us all set up. Karen was also really welcoming on the day.
Very well handled from start to finish and no problem in any part of the process.
I had used Big Yellow in the past so I already had knowledge of the process. However, the explanations from the West Norwood store staff (particularly Peter) were very helpful.
Peter was amazing and made the whole process clear and less stressful. He mentioned things I had not even thought about.
Peter was very professional, efficient and helpful. On the phone and in person. It's not often you meet a customer facing representative that is so good.