Karen was so kind and really helpful. She made the whole process straightforward and stress free. I can not thank her enough for all her help. 5 star customer service!
Super service, polite and clear.
When I first was contacted by big yellow it was really good as I didn't feel like I was being forced into anything as often that can be intimidating I was offers to view the space and that was great. Lots of advice was given and it waslnalso price matched. Checking in online was great also and didn't take too long. On move in day they were helpful the paperwork took maybe 30 mins or so and then everything was done. Gemma and her colleague I think Paula sorry if that's wrong were really helpful. The experience is great as I had a really bad one before with a different company so was very apprehensive but I am extremely pleased. Great job ladies and thanks again
I can't speak about the other branches but Karen at W. Norwood made the initial experience very pleasant. All my questions and concerns ranging from costings to packaging were adressed quickly, politely and efficiently.
My enquiring was handled very well customer service was very professional and friendly
Great experience - Paula was extremely helpful
Team we're informative, helpful and there was no pressure sell. Systems were easy to use.
The team at West Norwood are a delight, helpful and polite
My inquiries was hassled free. I made the reservation on line, then I received a call from Peter who was so nice to me over the phone and in person.
It was a real pleasure checking it at the West Norwood brach. The manager, Paula, was really professional and helpful and she really knew her stuff. She explained the whole procedure to us very clearly and made sure we didn't have any anxieties about leaving our belongings there.