Paula the manager is fantastic from the start to finish. She was able to price match and the process was stream-less from start to finish. Additionally once I arrived on the day I met Paula and Nikki who provided 10/10 service, and worked together collaboratively. What a lovely team at Big Yellow storage, thank you.
From my point of welcome with Charise, I felt valued and was asked for a drink. She sat me through the paperwork, very lengthy but her friendly and chatty personality made it a breeze. It was easy to understand the layout and the process needed
We dealt with Karen. She was well informed, helpful and polite.
Karen and Nikisha was great. We were strapped for time but they made it seem like a walk in the park.
Very professional and efficient Great service at reception
I've been very impressed with the high level of customer service that I received throughout the storage process at the West Norwood branch. The two members of staff were friendly and very professional. They really made a big difference in handling a difficult move for me. I can state without any hesitation that the standard of customer was some of the best that I've ever experienced having worked in many professional vocations and having procured professional services as a customer.
I didn't have much time to speak with the advisor on the phone prior to moving in . But the welcome talk upon arrival was informative, concise and the advisor was patient with me in giving me further information I requested .
Everyone was perfect
Paula was amazing and absolutely wonderful. Brilliant at her job and made me feel happy and comfortable and a personable experience. Massive thank you to her for helping me
Very well