Paula made the whole experience easy,she was so helpful and kind. It has been a stressful time for us and she helped make this part a smooth process. Perfect customer service and greatly appreciated.
Outstanding
I would prefer to be able to see the prices without having to enter personal details. However once I decided to use Big Yellow, everything was fine. Gemma talked me through how to check in online, and when I came back to complete everything she was very clear and thorough.
Explained well and Gemma ensured I understood by re-explaining bits.
Staff were very friendly and helpful with my enquiry and answered all my questions again in a helpful and friendly manner
Great team and loads of prompt information and support
Karen, Paula F and Gemma were excellent. So helpful, understanding and kind. My removal driver just dumped my furniture at the door and left me. Your employees helped me at an incredibly stressful time. My mother had died and I was clearing her house
Everything was explained and done very well. No complications. Moving into the storage space was easy and comfortable.
Although I received a phone call after my email quote I at no time felt pressured or like I was being given a sales pitch. Paula was informative of the services and really helpful.
Perfect