Customer reviews for West Norwood Self Storage

Everything was so easy :)

All customer service was excellent. Paula greeted us and showed us how to use the facility and gave us a cup of tea which was a very welcome kindness. She was friendly and knowledgeable and a pleasure to deal with. The unit has met all my needs and I'm very satisfied. Thank you

I enquired and reserved a storage locker and Big Yellow West Norwood called me a few times to check I was happy with my enquiry - I wasn’t able to answer almost every time they rang but did appreciate their efforts to ensure I was happy with my reservation. Karen was particularly helpful when I got there with making sure that I got what I needed and making sure I didn’t have a locker that was too big and therefore saved me money as well. In this day and age we are used to people trying to squeeze every penny from us so the fact that Karen was so willing to ensure that I got the best deal was very refreshing. I was pleasantly surprised by the price as well as I was expecting to pay more and it was a lot cheaper to store my stuff than pay for a hotel which was my other alternative. All in all so far I am really pleased with the West Norwood team they are a friendly bunch and the service was excellent.

The team were caring and friendly. The explanation of booking and how the storage worked was very thorough and easy to understand. It made the entire process very easy

Handled very professionally and with kind and helpful staff

Paula was extemely helpful & always replied to my emails quickly. Understood my needs & explained all the contract carefully.

Gemma & her colleague were extremely helpful. Very good members of staff made things so easy.

Everything was explained and all my questions were answered

Karen and Paula made the entire first experience using storage company stress free and easy! From the get go they contacting me about my quote and explained the process and how it all worked. Felt very at ease and well looked after by the team and they answered all my questions thoroughly and clearly. The day before they went through the arrangements again to confirm it all and on the day and on arrival showed us round, offered me a cup and went through the paperwork so swiftly. I was also struggling to find a man with a van as there are so many people to choose from and the west Norwood team recommended lee collier who we went with in the end based on his professionalism and high standards. Lee was fantastic and also made the whole process stress free. He called regarding availability and went through the process and gave me helpful packing tips. On the day, he made sure all the boxes and furniture was protected in the van and during loading/unloading. He was structured and methodical with the packing into the room and throughout the process he was very friendly and clear when we needed guidance. I’d recommend west Norwood big yellow and lee to friends as it made moving so much easier and stress free!

I did mostly on line to avoid to waist my time at the venue. I have been assist from Karen, Paula and Gemma. They satisfyed all my enquiers and they helped me about few doubts that i had. Karen showed me my box . really nice experience