The check in process was clear, it was easy for me to find my room, which was clean and spacious (even though it was a value room). Natalie was really friendly and explained everything to me well.
Kept me informed
Friendly staff Very secure
Natalie at reception has been so helpful, friendly and informative - made the check-in process super easy and gave me a lot of information for the rest of my rental with Big Yellow - really helpful and reassuring!
Every member of the store team I've dealt with from initial quote to checking in have been really great - helpful, informative and polite.
Anthony made the entire process so easy, was patient and extremely friendly. One of the best customer service experiences I have had.
Natalie talked me through everything really well, and was really honest and open about my options. Using the space is really easy as well.
I first called Big Yellow Finchley - Lanzi was very helpful suggesting that a BY near my new house would be better and recommended Balham as being cheaper than others in the area. He also gave me 2 good removal firm referrals, one of which i used and was excellent. Johana Melendez in Balham was really helpful. All my glasses in the move had been packed in the morning and I was thirsty, but without me requesting anything she offered me a glass of water.
Clear information and swift registration process
It was handled very well, they were very patient with me and answered all questions I had in detail