Good storage units, all felt secure and well organised. Paul and kelsie(?) - Brighton were very friendly and helpful. Online check in and detailed inventory makes it so much faster.
The service was really great! Friendly staff!
Friendly, professional, kind, enthusiastic welcome and staff. Organised storage and seems really secure. Paid the additional after hours access, although it's not clear how to use the alarms : During open hours When making multiple trips in and out of the storage, without leaving the premises (after hours)
I have booked with big yellow storage two years in a row now. Each time they are extremely helpful and kind. They always make sure to check on me and streamline the process as much as possible for me.
Kelsey was great at telling us everything we needed to know.
Always being helpful and willing to answer even the smallest questions
Online check-in saves time. Friendly and helpful staff
Great customer service
1. I asked questions online with the chat thing when I was researching whether to book and it was a cheerful, helpful, human and very efficient process. 2. The 3 minute video is very useful; it saves a lot of time at reception. 3. After filling everything in online the process of booking in was pretty quick. 4. I was served by someone called Ade and I must say he was kind, efficient, helpful and cheerful. Everything you want. 5. When I'm going backwards and forwards with my stuff he smiles and waves. Storage units aren't exactly great places to be but this is fine.
Great customer service, easy access, trollies readily available, good security.