Lauren was very helpful when I made my initial enquiries. On the day Patrick was extremely courteous and welcoming when we arrived as was his colleague. I had made an error with the size of unit booked and Patrick was quickly able to resolve this issue.
Providing information
Very easy to use the storage containers and very flexible in terms of options. As well as this, the staff were all very helpful and friendly and answered any questions I had without judgement
Fantastic explanation of services and customer service on day of move in
Maddie was the person who served me yesterday for my move in. She was absolutely incredible! Warm personality, very clear instructions running me through my agreement and health and safety and helped to make my move as smooth as it could be! She has been my stand out reason I'd recommend! Storage price was reasonable for the time I'm keeping items there, and the website is very user friendly.
Its my first time using Big yellow storage, i have to say i was very impressed with the service from start to finish. Charlie was amazing, friendly, professional and all around nice chap.
Easy storage and friendly staff. Everything is clearly sign posted and we’ll explained.
The staff were extremely helpful and general just nice
Very easy process moving in, everything was explained really well and in detail and I was able to change my room to something more suitable for me on the day aswell which was really helpful.
Quick and easy storage Staff. Wry knowledgeable and willing to help and also to find a cheaper alternative when they saw we only had far too less luggage to store which was not expected