The local staff were so helpful, the national call centre less so. The call centre person booked me a space much larger than needed & when i called in personally the local staff sorted it out & advised me about what i would need. Even though it's called "self storage" youre not on your own, they were so so hrlpful, with advice & saved me money.
Lauren was brilliant! She told me she would sort out all of my issues in store and she did! Super happy.
It was handled very well, every thing was explained very well.
Kat was so helpful and friendly. It was a real pleasure to be dealing with her. Her patience while showing how to do everything on the screen made it very pleasant. Big grateful greeting
good communication, clear instructions, covid safe
Very easy
Very easy and welcoming without being pushy.
I never used self storage before, when I arrived on Big Yellow I was a little be confuse, but the guy who works there Zac help me a lot! Many thanks
On my initial call everything was explained very clearly. I liked the online aspect where I could easily get things done online before moving. When I arrived Paul Nolan was extremely helpful and made everything go smoothly.
Simple and stress free. I was served by Zac Pettit, who was polite, helpful and made checking in a pleasant experience.