The check in guy was just amazing. He was able to remarkably juggle customers coming in while he made sure my partner and I understood everything clearly, but didn't take ages to explain, all while being really friendly and welcoming.
Extremely helpful, friendly and efficient service
Responsive, on the ball, helpful and very easy to deal with. I have used BYS Cambridge twice now and have been impressed both times. The staff respond to quotes immediately and are very knowledgeable and helpful. I spoke to David Arnold and he has been great each time!
Very helpful team, es[ecially Drew, who went out of his way to chnage our booking from a 10ft room to a locker since we did not have much stuff to store. He had to re-do the paperwork, whic he di with a smile
The whole experience was excellent, from the friendly reception each time we visited (Drew, Dave and the team were all very pleasant, respectful and showed a very good sense of humour), to the dealing with our various changes of unit and date of arrival, and help with our consignment. We couldn't have wished for a more cooperative and helpful team of people to deal with. The Big Yellow facility is also very impressive and exactly what we were looking for. The online checking in helped to save time and was easy to use.
Price Quickness Easyness to set up Help from staff
The day I made my initial enquiry David was extremely helpful, each subsequent call has been the same, when I arrived yesterday I was running late but David was fantastic and got me through the paperwork explaining everything, even my dog was given a bowl of water, she had been in the car from Central Lindon
Exceptional service on site, very friendly and accommodating (Josh). Difficulties to connect on the phone, messages went to ???, however Josh even phoned us back on his own initiative.
Easy to deal with
I received amazing service from day one! If I had any questions they were always answered so promptly! Drew and josh both dealt with us and are great members of your team! I do believe I also spoke to another guy there and he was also helpful!