I don’t remember the last time I had such a welcoming experience in a business environment. The moment I made my first call, Kathryn the assistant manager was very polite and professional. Upon arriving at the reception desk, Kathryn greeted me warmly and processed my paperwork; all with the warm smile (real smile). She then gave me a tour of the place and showed me my unit. I signed my contract thereafter.
Easy registration & booking of storage space, staff member welcoming, knowledgeable & efficient, clear demonstration of entry & exit to storage area, also answered all questions clearly.
Man was absolutely helpful
Mark the representative , was very helpful and exceeded my experience by delivering me all the information I needed, he was very caring , calm and collective and the world needs more marks in this life . Mark helped me with my locker and also understanding the storage unit better . I didn’t feel rushed at all and overly left happy speaking to him. Thank you mark , he works in the Croydon branch . Please send him my thanks
Staff were very helpful & explained things in a way that was easy to understand & set up
The customer service was excellent. Both Paula and Catherine accommodated my needs well, as I am hard of hearing and suffer from bad anxiety. Paula took the time to explain the step by step process of what I should expect from the service, which put my anxiety at ease. Catherine kept the telephone call simple and on point and explained everything in great detail once face to face.
The staff were incredible. Really lovely and informative customer service. The storage spaces seem very secure ad well. Highly recommend.
Everything we needed to know was explained clearly The room was clean and the whole process was smooth and we left feeling we made the right decision.
Explained the proceedure slowly and clearly.I was exhausted however information was repeated. The lady was very polite and professional. She had a lovely humour.she was fabulous
Explaining the rules