Customer reviews for Croydon Self Storage

The initial enquiry was handled well as well as problems with the check in process. The instore check in was handled extremely well.

Ata was outstanding, very professional, patient and polite with a willingness to help. Definitely an asset for the in-store team.

Atta was amazing, she took a lot of the stress out of a very stressful situation by explaining everything clearly and concisely.

Yes, everything was great, I needed advice on the size of storage and I appreciated the help of whoever I spoke to

Easy, polite helpful staff

From the very first call to Big Yellow, it has been a great experience. I was given help and information to decide on the best unit ext. On the day the goods arrived the customer service was also excellent. Charlene and Steph in the office went out of their way to help with the parking of the 18-meter long container lorry when the driver was insistent that he could not park. It was pouring down and we were helped with plastic sheets, trolleys and we all laughed about the size of the bolt cutters - like something out of a cartoon. I will always use BYSS in the future and cannot recommend the staff and customer service highly enough. Yvonne and Sara - Shopest

Steph was super helpful, she was very proactive and I felt she was doing her job for the benefit of the client rather than her commission. So great customer services.

'Moving home is one of the most stressful times of you life', so they say. And mine was more than that! I received several calls from storage companies over a 2 month period after placing an enquiry online. Most storage company staff got on my nerves adding to my stress, however, Charlene at the Thrornton Heath branch hit the right tone. She actually made me feel more comfortable and confident about using Big Yellow to store my goods. Thank you Charlene. You should excel and train others. You are an asset to Big Yellow!

Everything was covered, all the information was comprehensive and customer service was excellent. Friendly, professional and clear explanation. I was made to feel comfortable and welcome.

Stephanie and her team were lovely. Really professional and made everything super easy.