I was impressed with the representatives approach, very friendly, informative and thorough.
Matthew
3 Dec 2020
I was impressed with the representatives approach, very friendly, informative and thorough.
The team is absolutely friendly, from Stephanie, Tom, and Sharlene, always there to help and support, they always make you feel welcome.
All was handled extremely well. Ata was amazing when I arrived on site. Thank you
Everything was good from the very beginning because the person I spoke on the phone took the time to find the place that will suit me making me save money
Very professionally
The two ladies Joy and Ata were were very helpful and this made a big difference in making my move less stressful.
I was dealt with by Joy and Ata. Who were both very professional and helpful with my questions. I asked Joy if she could look at the price for me and she managed to bring the price down which I am very happy about. She showed me the room to make sure that it was right for me and went through all the docs patiently. They are a credit to your company.
Most satisfied
Michael Schoeman he welcomed me, explaining everything with a lot of familiarity and sympathy
My initial call with Charlene was great. She was very helpful, polite and had great customer service. This was one of the main reasons I decided to go with Big Yellow. Once at the store, my interaction with Michael was also of a good standard. Although there were a little hiccups when sorting out the paperwork side of things, he remained professional and offered great customer service to resolve the issues.