Customer reviews for Edinburgh Self Storage

Fantastically well, Gill was very polite and so helpful in explaining everything to me

The staff were very helpful. I have used Big Yellow before so was pretty aufait with the way it worked.

Enquiry follow up and support was really good

The conversation was effective and friendly, easy to deal with.

All excellent and easy and all staff so helpful

Fantastic to be phoned and talked about the way it works

Online booking easy. In store experience was mixed. I arrived in a good mood and left in a bad mood. It’s easy to tell if someone’s genuinely interested in customer service or not. The insurance is costly and the locks you sell in store are overpriced so I generally feel like it’s designed to fleece you so I will continue to look for cheaper options.

Both Sophie and Monta made the experience stress-free by being very kind and helpful. The initial enquiry was professional. I was a bit confused when I came into the store, but both Sophie and Monta helped me clarify the process.

It was very easy to book and staff were very helpful and friendly, particularly Gill, who put me in contact with a transportation company even though it was already late for collections and helped me throughout the process.

Everything was sorted very quickly and any changes I wanted to make were done swiftly.