Friendly, helpful and knowledgeable staff - Lydia in particular did a really useful check in. John the manager was great on the telephone when booking. Really easy to use and make best of not move. Highly recommend.
John was so helpful when I phoned - I had tried a store in Cheltenham but didn't get such good advice and Lydia was really knowledgeable and helpful when we arrived at the store. It was all so easy
I arrived late at the Gloucester storage site yesterday due to traffic, but the person on duty, Marie, kindly agreed to stay 40 minutes past her working hours to help get me set up with a locker. This ended up saving me a four hour round trip!
Staff were very courteous and helpful. I was given a guided tour of facilities and all procedures were explained to me clearly. I cannot fault them at all
The service was great I feel the insurance you provide is quite expensive for a small amount of cover think this should be looked at
Excellent and efficient service delivered in a pleasant manner by all members of staff
Marie was really friendly and helpful
The staff Lydia and Marie at Gloucester were fantastic, very efficient and professional
On Friday 23rd June we were driving from Canterbury with a full load of furniture etc as we are relocating to Hereford. The storage company we originally booked would not wait for us as we were running late due to traffic. So we were near to Gloucester with a full load and nowhere to go at 16:00 in the evening,very stressed and tired after four and a half hours driving. We called Big Yellow in the hopes they could help and two amazing girls helped us to organize our storage room, made us a cup of tea and saved us from driving back home with our stuff. So thank you Big Yellow, you are amazing!!!!!
The service I received by John was fantastic. His effecient methods and polite demeanour really made what was a difficult day quite pleasant. The options available then and in the future definitely secured my business. The facilities are great, modern, secure and competitively priced.