Both team members Tim and Mark at the Kennington branch went above and beyond with help at the get go. Mark for his help on where to hire local van at a very good rate and Tim for his help going through the form with me, he never questioned or hesitated. Which I’m most grateful for with my eyes current status, I had surgery on the right eye and still waiting for my operation on the left eye next year.
The guys in the Kennington branch made it all very easy and stress free! Great service
Really well. Quick email responses and efficient moving in/moving out process.
The team was extremely attentive and helpful - I couldn't have asked for better client service from Mark Bostic and team.
Timothy was extremely helpful and made everything easy. Thank you
The initial enquiry was easy. I filled an online form and got a call. Came down to the store to have a look at the rooms but was still unsure. When Tristan called me however, he was quite clear on the process and made me comfortable by listening and working with me to get what suited my needs. Amazing customer service
I called ahead of time and spoke to Tim who let me know that even though I was running late, he would stay late as long I got there before 6 - which took a whole lot of stress out of the moving. He explained the whole process, what I would need to do and bring. He definitely made it a whole lot easier for me.
Tim at Bug Yellow Kennington and his colleague helped me and my wife out on Sunday afternoon. They were both patient and proactive in assisting us as though we were the first customers for the morning, despite that we were the last customers of the evening on a Sunday. That should not go unnoticed
Generally ok apart from expensive last minute surprises on arrival at the site... "you're padlock isn't good enough, you have to buy a new one for £14, you must buy a mattress cover from us for £5" which was totally unacceptable. This should have been notified upfront. I felt cheated.
Very easy ! Because it's not the first time I've rented a self storage with you ! Thank you !