I made an inquiry on a late Sunday evening, I received and estimated price in SMS and I visited the store by myself on the following early Monday morning, so the booking process was in person, not online. I did not leave time for the team to respond to my e-mail as I was in hurry.
All very clear and charming advice on the phone.
Very professional with all elements explained simply and clearly. Staff were very friendly and happy to assist with any queries over the phone.
Very well - amazing experience comparing to using other storages before
Marc Bostic helped me out and was brilliant. He was very helpful with all the paperwork helping me upgrade my space and showed me the unit. Marc was polite and courteous throughout and made the experience very enjoyable.
Extremely easy , the guy which attend me so kind and tidy . I appreciate the bug yellow care with me . thank you!
We dealt with Mark , he was very efficient, gave us all the info and made it easy to understand
Everything was super easy, and Anthony helps a lot, and was super available! We really enjoy the service na the environment. Great job!! Thank you!
The initial experience was great and I felt looked after during the check-in process, however the problems started with an after care. Upon returning home I’ve noticed that I was overcharged for the unit (I’ve checked with one price online, but the the payment I’ve made in store was much higher) also they have charged me for a dust sheet which I’ve never purchased nor received. I have received an apology for a mistake, but no response to my request to send me an amended invoice or credit back the money overcharged as of yet. Apart from the issues mentioned above, the storage is at good value and staff was nice and accomodating.
I started online...then received a call from Massega one of your reps...after dealing with my questions on the phone I decided to go to your facility in Kennington Lane and seal the deal....It was a pleasure to deal with people who had the experience and patience to deal with me...many thanks