It was really easy from the reservation to going in on the day and setting up.
Sze Fung Solomon
25 Mar 2020
It was really easy from the reservation to going in on the day and setting up.
It’s been brilliant - no oversell and so polite despite all the issues at the moment with COVID-19. The guy who helped in store was so friendly and helpful too!
Anthony was very helpful and cheerful, which make it much easier given the current situation. Is good to see positive and helpful working during these times.
Everything was going so smoothly. I paid up and signed everything on Friday, ahead of our move in on Sunday. I was promised my contract and receipt would be emailed to me and despite me chasing up twice, I still have not received this!
Great service
Even when I reserved my storage I was already impressed as only a few minutes after I got a confirmation call and a guy on the phone explained how the big yellow works. Checking in was quick and prompt, thanks to Antony, who was very helpful and gave us clear instructions.
Anthony was great, made all the options easy to understand. All concerns were dealt with easily.
Having filled in the application form online, I went in to check in with Harry at your Kennington storage unit. He was very friendly, efficient, clear, professional and gave me a discount for the column that was running down the unit 45A. The lovely Debbie from Big Yellow head office was accompanying him to gain on-the-ground experience, and she was very helpful and professional. Altogether a great experience with your team.
Everything was smoothly. Anthony Lai was very quick and professional and polite.
Great customer service