Website was really useful when deciding the unit size. Booking process was simple. Staff were really helpful and friendly on move in. Everything was explained clearly and was given a demo of access to the unit.
Big Yellow have been brilliant. They spotted I had tried to book online and it hadn't worked, so called me within five minutes to arrange my booking. I moved the date of my booking and changed the size of the room over the phone, and the team were very friendly. It was also very easy on arrival and the team were great in making us aware of everything that we needed to know.
Staff so helpful and kind.
The employee who helped me was great. Informative and friendly.
Extremely easy, enquiries online and was called within the hour, was explained everything by colleague Mark and he provided clear breakdowns of costs and what was required.
Anthony was incredibly helpful and friendly during my move in. He put me in a good mood for the rest of the day! The other employees were also friendly and Big Yellow seems to have a nice friendly vibe.
I've used Big Yellow 2 times before, but Bradley explained the process again clearly for my new booking, he made it all very straightforward.
Perfectly handed by an approachable and helpful team.
The initial enquiry online was very simple. The immediate call-back as soon as I’d received the quote felt a little bit full-on as I’d made the enquiry to understand my options around house moving dates rather than because I was in a place to commit and ready to hear about deals on boxes etc. Could just be me though!
All staff was very easy to deal with. Bradley, who helped me work out the details of my contract, was very helpful.