Hammad was excellent. Couldn’t recommend him enough
Thomas
28 Oct 2019
Hammad was excellent. Couldn’t recommend him enough
Excellent
Spoke to Lindsey, she was very polite and professional and explained the process. Then assigned me two removers (Chip & Kris) which were also very helpful and made the while removing smooth & efficient and I will definitely enquire to have them help again. Excellent Service!
Easy web access, phone follow up (although a bit early at 0800.....) and nice staff and facilities when I arrived on site. Booked one day, moved in the next
Bradley was great! Very helpful.
The store team was brilliant. Anthony served me when I checked in and he was extremely helpful and professional and made everything a lot easier for me as I was quite stressed with moving everything on that day. I was actually in the store the day before for the initial enquiry and the staff then was really informative which made my check-in a lot smoother. Although I didn't get his name, he was working next to Anthony when I check-in just before the store closes on the 16th of October.
Everyone was very helpful, from my initial call through to moving into the room. Harry, James and Bradley all helped me and I was very impressed with the level of service they gave.
Website was really useful when deciding the unit size. Booking process was simple. Staff were really helpful and friendly on move in. Everything was explained clearly and was given a demo of access to the unit.
Big Yellow have been brilliant. They spotted I had tried to book online and it hadn't worked, so called me within five minutes to arrange my booking. I moved the date of my booking and changed the size of the room over the phone, and the team were very friendly. It was also very easy on arrival and the team were great in making us aware of everything that we needed to know.
The employee who helped me was great. Informative and friendly.