The staff at the Kennington branch were fantastic. They were short staffed as two had called in sick at short notice and the shift manager was really up against it given it was the busiest day of the week. However, she was cheerful, helpful and apologetic, all of what turned a potentially nightmarish experience (15 minute wait) into a good one.
Your man on the phone was hopeless BUT the young chap running the show in Kennington was SUPERB.
Pleasant staff @ Kennington branch. Nice humour too.
I found using Big Yellow Self Storage easy and convenient. Lack of trolleys on a Sat delayed me a little but I was told weekends were busy.
The manager and staff at the branch were really helpful and friendly. The manger made a difficult day for me a lot easier.
Next to a big tesco, a petrol station and with zipvan in the car park and less than 10 mins walk from vauxhall tube this couldn't be easier! Incredibly helpful staff - especially when I had to upgrade to a bigger room 2 weeks later. Easy to get in to and out of with out of hours access and would use again if needed. Note - if you have any furniture with a house move you need more than 30 sq ft!
A very simple and professional experience. Everything explained and straightforward The storage facilities are modern clean safe and well maintained. This is NOT a windy dirty warehouse! Very pleased
We were on holidays in England and Europe and didn't want to carry all our luggage all the time so we hired a locker from Big Yellow at Kennington to store our big cases while we holidayed with smaller bags. It was very convenient and made our holiday so much easier.
From the moment I first enquired about a space online, the service has been excellent. I have been called by friendly staff, adviced on everything I needed to know and been offered assistance in case of anything else. When I arrived at the branch to store my stuff the staff was very friendly, quick and efficient. Thank you to Paul at his colleagues for their help! Would recommed further and use it again.
The Building is hidden on a back street and difficult to locate. There is nowhere near enough parking. The staff attempted to be accommodating, but it was evident that there was no where near enough of them. It took 30 minutes to get served. The management seemed unconcerned by this. The signing in process was rushed and overly complicated. The building in itself serves its purpose, but dont expect to be served quickly or efficiently. Its also expensive.