Customer reviews for New Cross Self Storage

Very good service, easy to book

Really amazing service! I interracted with Mr Daniel Dunbar and he truly makes finest example of what the Customer Care should be. It was my first time to use a storage so i was quite confused about how it works but he made it really easy for me to understand everything. He was very professional and patient, kind and had impeccable manners, I hope he is highly valued by your company as being the first point of contact he literally represents you and he does it amazingly well. So based on my interraction with him is the reason why i would recommend Big Yellow Storage to everyone. Sincerely Miss L valgepea

Val was extremely welcoming and helpful, especially nice to have such lovely customer service when doing work that can leave people with nerves frayed by moving lots of stuff. The process, in general, was much smoother and hassle-free than I expected. I'm not normally the type to recommend stuff, but if I had a mate that needed to store stuff for a bit I'd definitely mention that Big Yellow made things easy.

processing was quick and simple, friendly and attentive staff, Val answered all my questions clearly both in person and over the phone.

Val was very helpful and explained everything throughly and the online check In made moving in very fast and easy.

We were throughly guided and taken care of through each step of the process, fab customer service. David Knight was super friendly and made the whole experience easy and seamless.

From start to finish I found the customer service was great, everyone I spoke to was really friendly and really informative & a pleasure to deal with. Lauren guided me through my reservation and Daniel helped me with my check in. Both were great :)

The staff, particularly Lauren, were very friendly and kind which helped immensely in a distressing house move. I felt that I had found an angel, felt safe and secure with her and would not bother to look at Access which was recommended by a relative. The place was also clean and tidy and welcoming. I gave the score 9 only because I think that the checking in side of things could be improved upon particularly if one has taken the time to do a pre check in online which was approved. Overall, very good indeed!

Great customer service. Valentin is great!

Very easy