So far the customer service were nice and understandable, they did explain everything in detail from prices to type of services with a great availability in the very last second to my booking with them
The lovely lady who has been helping me to find the right size storage room has been patiently doing this . I really appreciate her professionalism and extreme enthusiasm and kindness .
Great customer service, reception staff are really lovely. Easy to register & use the service.
From the moment I filed in online quotation, followed up call and explain everything to visit in the branch…I was supported and made feel welcome. Every member of staff I’ve spoken to was very helpful and nice
The staff are very friendly and welcoming making you feel at ease. The place itself is very easy to work with as its easy instructions on how to use. The staff also were really helpful with helping choose the right storage size!
Very good guidance throughout each step of the entire process from selecting an appropriate room size at the beginning, all the way up to setting up the combination lock.
Easy to access but secure units with a variety of sizes to suit. Good location for me and the staff are very friendly and helpful.
Clear instructions were provided by Dan, he explained everything to us and left no questions unanswered. Dan was friendly and helpful at every stage of our booking and made us feel comfortable and safe with choosing the big yellow self storage company to store out items.
Ellie was fantastic! Extremely professional and explained things perfectly! Made the whole process easy and stressless. She is a huge asset to Big Yellow Storage.
The experience of getting my keys and starting was seamless and Ellie was very friendly.