Tom & team were great, in these times of more controls the process was well planned, smooth & controlled, but maintained a very approachable & welcoming service..it was a very professional set-up.
My initial phone enquiry was a delight and Ellie was very helpful. When we called in she was again extremely helpful and easy to chat to. She now feels like a friend I can go to any time for help at the Big Yellow store., Tom was also very helpful On the phone when I got stuck signing in at home.
It was the 4th booking for us moving each time to different units..the Nottingham.team.really helped us alot this time, at a very particularly difficult time with the corona virus situation. However it has been a really big pain trying to keep business costs down and having to move out of the old units to another one to .do so..especially when they weren't 100% occupied.
Since my first enquiry, everything was dealt with swiftly and straight forward. The flexibility that Big Yellow offers really helps.
Ellie and Tom where fantastic Bent over backwards made me feel very welcome and at ease . Great staff great place Thank you guys
Ellie was very friendly. She sorted all my concerns very quickly and she was smiley the whole time. Well done!
From first enquiry to moving in, our experience has been brilliant. We were talked through every stage, helped with any queries, and felt looked after every time we interacted with the staff at the Lenton Lane branch. Special thanks to Ellie, who has been so helpful and friendly throughout.
Obtained a quote online, received a follow up call and confirmation emails. All staff were really clear In explain processes and very helpful.
Handled well and clearly gave a good estimate of what size we would require.
Ellie dealt with me and she made the whole process easy and calm free